• Show all questions in: Purchases · Billing and Accounting

• Why is there a charge on my credit card, and can I get a refund?
• I need W-9 information for adding VoiceThread as a vendor
• Does VoiceThread accept purchase orders (POs) as a payment option?
• I placed an order via purchase order and have not received the start-up information
• How can I cancel my license?
• How can I cancel and delete my own personal account?

I placed an order via purchase order and have not received the start-up information

A VoiceThread license or product purchased via a PO is usually provisioned within 3-5 days of our receiving the PO number or payment. Please make sure that the PO form contains the name and email of a registered VoiceThread user so that the product can be provisioned as quickly and accurately as possible. You will receive an email with start-up information when your license is ready.

If you still haven't received an email, it could be caught in a spam filter. Click here to learn more about making sure you can receive emails from VoiceThread.